Job Description
Join our award-winning team at Grand Harbor Hotel Baltimore, where exceptional service meets waterfront elegance! We're seeking a charismatic Front Desk Agent to create memorable experiences for our guests. This part-time position offers flexible scheduling and the opportunity to grow in the hospitality industry. Located in the vibrant Inner Harbor district, our hotel combines modern amenities with historic charm. If you thrive in fast-paced environments and have a passion for customer satisfaction, we want to meet you!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and coordinate with housekeeping/security teams
- Operate hotel management systems (Opera/PMS) and process payments
- Assist with concierge services, local recommendations, and special requests
- Maintain accurate shift reports and guest preference records
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera/PMS)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Baltimore attractions and transportation