Job Description
Welcome to The Grand Tampa Hotel, where we redefine luxury and hospitality in the heart of Florida. We are currently seeking dedicated individuals to join our dynamic team for part-time shift work opportunities. If you thrive in a fast-paced environment and enjoy providing exceptional service, we want to meet you.
This role offers the perfect balance of flexibility and career growth, allowing you to manage key guest interactions during high-traffic periods. Join a company that values your contribution and offers a supportive work culture.
Responsibilities
- Manage front desk operations and guest check-ins/check-outs during assigned shifts.
- Resolve guest inquiries and complaints efficiently to ensure 100% guest satisfaction.
- Monitor lobby areas to maintain a welcoming and secure environment.
- Coordinate with housekeeping and maintenance teams to address guest needs promptly.
- Process payments accurately and handle cash transactions responsibly.
- Enforce hotel policies and safety protocols at all times.
- Assist in training new staff members during busy seasons.
Qualifications
- High school diploma or GED is required.
- Previous experience in hospitality or customer service is preferred.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office and property management systems.
- Must be detail-oriented and professional in appearance.
- Valid Driver's License is a plus.