Job Description
Join our award-winning team at Grand Tampa Hotel as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for hospitality to be the first point of contact for our esteemed guests. No prior experience is required – we provide comprehensive training to set you up for success. If you're a people person with excellent communication skills and a desire to grow in the hospitality industry, this is your perfect entry point into a rewarding career.
Responsibilities
- Warmly greet and assist all guests with check-in/check-out procedures
- Manage reservations and room assignments using our property management system
- Handle guest inquiries with professionalism and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Perform daily audits of guest accounts and folios
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent (required)
- No experience necessary – we train! (preferred)
- Exceptional customer service and communication skills
- Proficient in basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and team-oriented mindset
- Flexibility to work evenings, weekends, and holidays
- Valid Florida driver's license (if required for errands)