Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel Chicago! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences in the heart of downtown. This part-time role offers flexible scheduling while allowing you to develop exceptional customer service skills in a luxurious environment. Our ideal candidate thrives in fast-paced settings and embodies our commitment to excellence.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (Opera/PMS)
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with hotel management software
- Strong communication and problem-solving abilities
- Ability to work flexible evenings/weekends
- Basic knowledge of Chicago tourism attractions
- Professional appearance and positive demeanor