Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences at our premium Columbus property. This entry-level role offers competitive pay, flexible shift scheduling, and rapid advancement opportunities. Join our award-winning team where your smile and dedication make every guest's stay memorable.
Responsibilities
- Efficiently check guests in/out using property management systems
- Handle reservation inquiries and modify bookings with precision
- Process payments and manage cash transactions accurately
- Resolve guest concerns promptly with solution-oriented approaches
- Coordinate with housekeeping and maintenance teams
- Execute checklists for shift start/end procedures
- Uphold brand standards in all guest interactions
Qualifications
- High school diploma or equivalent required
- Basic computer literacy with POS system experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail in financial transactions
- Problem-solving mindset with conflict resolution ability
- Positive attitude and team collaboration focus