Job Description
Join our award-winning team at Grand Plaza Hotel, where we welcome passionate individuals ready to start their hospitality journey. No experience? No problem! We provide comprehensive training to develop your skills in guest services, operations, and creating memorable experiences. Work in a dynamic environment in the heart of Chicago's vibrant downtown, with opportunities for growth and advancement within our luxury hotel chain.
Responsibilities
- Deliver exceptional guest experiences through personalized service and attention to detail
- Manage check-in/check-out processes efficiently using hotel management systems
- Address guest inquiries and resolve concerns promptly with a solutions-oriented approach
- Collaborate with housekeeping, maintenance, and dining teams to ensure seamless operations
- Maintain cleanliness and organization of public areas and front desk spaces
- Process payments and handle cash/credit transactions accurately
- Participate in daily briefings and contribute to team performance goals
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong communication and interpersonal skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Basic computer literacy with willingness to learn new systems
- Positive attitude and passion for customer service
- Reliable and punctual with strong work ethic
- No prior experience required - training provided
- Must be authorized to work in the United States