Job Description
Join our award-winning luxury hotel team as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service at our downtown Sacramento location. As the first point of contact, you'll create memorable moments for business and leisure travelers while showcasing your passion for hospitality. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of California's most vibrant cities.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet departments seamlessly
- Handle guest complaints and resolve issues with proactive problem-solving
- Process payments and maintain accurate financial transaction records
- Promote hotel amenities and local attractions to enhance guest stays
- Maintain a clean, organized front desk environment at all times
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera/PMS property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license (preferred)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Sacramento tourism and attractions
- High school diploma or equivalent required