Job Description
Welcome to Albuquerque Hospitality Group, where we are dedicated to providing exceptional service and creating memorable experiences for our guests. We are currently seeking a dedicated Night Shift Front Desk Agent to join our dynamic team in Albuquerque, NM.
In this pivotal role, you will serve as the guardian of our property during the night hours, ensuring our guests enjoy a safe, secure, and restful stay. We offer a quiet, professional environment and a competitive benefits package for our night staff. If you have a passion for hospitality and thrive in a fast-paced setting, we want to hear from you.
Join us and be part of a team that values excellence, integrity, and guest satisfaction above all else.
Responsibilities
- Greet and Register Guests: warmly welcome guests upon arrival, verify identity, and process check-ins and check-outs efficiently using the Property Management System.
- Reservations Management: Handle incoming reservation requests, modify bookings, and ensure accurate room assignments.
- Night Security: Conduct regular security patrols of the hotel premises to ensure the safety of guests, staff, and property.
- Guest Services: Respond to guest inquiries via phone and email, including wake-up calls, room service orders, and local information requests.
- Financial Transactions: Process payments accurately and balance the cash drawer at the end of the shift.
- Lobby Maintenance: Maintain the cleanliness and organization of the front desk area and lobby to ensure a welcoming atmosphere.
- Issue Resolution: Handle minor guest complaints or requests immediately and escalate complex issues to the Night Manager.
Qualifications
- Education: High school diploma or GED is required.
- Experience: Previous experience in front desk operations, hospitality, or customer service is preferred.
- Availability: Must be available to work rotating night shifts, including weekends and holidays.
- Skills: Proficient in Microsoft Office Suite and hotel PMS software (e.g., Opera, Micros).
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Attitude: Self-motivated, detail-oriented, and able to work independently with minimal supervision.