Job Description
Join our award-winning team at Grand Hotel Fresno, where exceptional service meets California's Central Valley charm! We're seeking a dynamic Front Desk Agent to be the heart of our guest experience. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in one of California's most vibrant hospitality markets. If you're passionate about creating memorable moments and thrive in fast-paced environments, apply today to become part of our family!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out procedures and concierge support
- Manage room reservations, billing inquiries, and VIP guest requests with precision
- Coordinate housekeeping and maintenance operations to ensure seamless property operations
- Utilize PMS systems to maintain accurate guest records and occupancy data
- Resolve guest concerns promptly while maintaining brand standards
- Collaborate with cross-department teams to optimize guest experiences
- Execute upselling strategies for room upgrades and premium services
Qualifications
- Minimum 2 years hospitality front desk or guest services experience
- Proficiency in PMS systems (Opera, Delphi, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license and reliable transportation
- Flexible availability including weekends, holidays, and overnight shifts
- Bilingual (English/Spanish) strongly preferred
- Current CPR/First Aid certification or willingness to obtain