Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hotel Chicago. We're seeking energetic individuals with a passion for hospitality to create memorable guest experiences. No prior experience required – we provide comprehensive training! Enjoy competitive pay, benefits, and career growth in a dynamic downtown location. If you're a people person with exceptional communication skills and a commitment to excellence, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments accurately
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Assist with special requests and VIP guest arrangements
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – training provided
- Proficient in basic computer applications
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts including weekends
- Professional appearance and positive attitude
- Valid work authorization in the United States