Job Description
Join our award-winning team at Grand Hospitality Dallas as a Front Desk Agent and become the first point of contact for our esteemed guests. This full-time role offers a dynamic work environment with competitive compensation and growth opportunities in the heart of Texas. We're seeking energetic professionals who thrive in fast-paced settings and possess a passion for exceptional guest service.
As a Front Desk Agent, you'll manage check-in/check-out processes, handle reservations, and resolve inquiries with professionalism and efficiency. This position requires flexibility with shift work including evenings, weekends, and holidays. Enjoy comprehensive benefits including health insurance, paid time off, and employee discounts.
Responsibilities
- Manage seamless guest check-in/check-out procedures using property management systems
- Process payments and maintain accurate financial records
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with reservation management and room inventory control
- Uphold brand standards and maintain a welcoming lobby environment
- Complete shift reports and handover documentation
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- Minimum 1 year front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Dallas area attractions and services
- Valid Texas driver's license (if required for local errands)
- Proficient in English; Spanish fluency a plus