Job Description
Join our award-winning downtown Columbus hotel as a Night Shift Team Member! We're seeking passionate hospitality professionals to deliver exceptional guest experiences during evening hours. Enjoy competitive pay, comprehensive benefits including health/dental/vision, and opportunities for career growth. Our modern luxury hotel features stunning Ohio River views and is located in the vibrant Short North Arts District. Work in a supportive, inclusive environment where your dedication is recognized and rewarded.
Responsibilities
- Provide 24/7 front desk operations including check-ins/check-outs and guest assistance
- Manage reservations, billing inquiries, and payment processing
- Monitor security systems and respond to emergency situations
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest complaints with professionalism and resolution focus
- Maintain accurate logs and shift reports
- Uphold brand standards for cleanliness and service excellence
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Flexible availability including weekends and holidays
- Strong communication and problem-solving skills
- Basic computer proficiency with reservation systems
- Valid Ohio driver's license (if required for errands)
- Ability to stand/walk for extended periods
- Ohio hospitality certification a plus
- Background check and drug screen required