Job Description
Join the vibrant hospitality scene in Portland as a Front Desk Agent at Grand Hotel Portland! We're seeking enthusiastic individuals with a passion for customer service to be the first point of contact for our guests. No prior experience is required—we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and a supportive team environment in the heart of Oregon's most dynamic city.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Assist guests with inquiries, requests, and local recommendations
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent
- Outstanding communication and interpersonal skills
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Positive attitude and willingness to learn new systems
- Availability to work weekends, evenings, and holidays