Job Description
Join our dynamic team as a Front Desk Agent at Oakland Hospitality Group! We're seeking enthusiastic individuals with no prior experience to provide exceptional guest experiences at our premier downtown location. Enjoy the flexibility of daily pay while building valuable hospitality skills in a supportive environment. Perfect for students, career changers, or anyone seeking immediate income with growth opportunities.
As a Front Desk Agent, you'll be the first point of contact for our diverse clientele, handling check-ins, reservations, and inquiries with professionalism and warmth. We provide comprehensive on-the-job training to ensure your success. If you're a people person with a positive attitude and ready to start earning immediately, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently using property management systems
- Handle reservation inquiries and modifications via phone, email, and in-person
- Process payments and maintain accurate financial transaction records
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance teams for room status updates
- Assist with luggage handling and provide local area information to guests
- Maintain a clean, organized front desk environment
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent (GED)
- Strong customer service orientation with excellent communication skills
- Basic computer proficiency and ability to learn new systems quickly
- Ability to stand for extended periods and lift up to 25 pounds
- Flexible availability including weekends, evenings, and holidays
- Positive attitude and willingness to work in a fast-paced environment
- Valid California driver's license preferred (not required)