Job Description
Join our award-winning luxury hotel in the heart of Austin! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences at one of Texas' premier destinations. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a vibrant hospitality environment. Immediate openings available for passionate professionals who thrive in fast-paced settings.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle guest inquiries, complaints, and requests with professionalism and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest room needs
- Upsell hotel amenities, rooms, and services to enhance guest experience
- Maintain security protocols and confidential guest information
- Collaborate with team members to ensure smooth daily operations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Valid Texas driver's license (for errands)
- Texas Food Handler certification preferred