Job Description
Join The Sterling Hotel Group, a premier hospitality destination in the heart of Kansas City. We are currently seeking a highly motivated and professional Front Desk Agent to join our full-time team. In this pivotal role, you will be the face of our brand, ensuring every guest enjoys a seamless and memorable stay.
We offer a competitive salary, comprehensive benefits, and a supportive work environment. If you thrive in a fast-paced setting and possess a passion for hospitality, we want to hear from you.
Responsibilities
- Guest Relations: Greet and welcome guests upon arrival with a warm and professional demeanor, ensuring a positive first impression.
- Check-In/Out: Efficiently manage the check-in and check-out processes, including verifying identities, collecting payments, and issuing room keys.
- Communication: Answer incoming phone calls, respond to emails, and relay messages promptly and accurately to guests and staff.
- Problem Solving: Address guest inquiries, complaints, and requests in a timely and efficient manner, escalating complex issues to the manager when necessary.
- Operations: Maintain accurate guest records in the Property Management System (PMS) and update room status information.
- Facilities: Monitor the front desk area and lobby to ensure it is clean, organized, and welcoming at all times.
Qualifications
- Experience: Minimum of 1 year of experience in front desk operations or a related hospitality role.
- Education: High school diploma or equivalent required; some college coursework in hospitality or business is a plus.
- Skills: Proficiency in Microsoft Office Suite and property management software (e.g., Opera, StayNTouch).
- Communication: Excellent verbal and written communication skills with a strong command of the English language.
- Professionalism: Ability to maintain a professional appearance and conduct in accordance with company standards.
- Flexibility: Willingness to work a varying schedule, including weekends and holidays, to meet business demands.