Job Description
We are seeking a dynamic and detail-oriented Weekend Shift Manager to join our prestigious team at The Chicago Grand Hotel. If you thrive in a fast-paced environment and excel at providing exceptional guest experiences, we want to meet you.
This role offers a competitive hourly rate, comprehensive benefits, and the opportunity to lead a dedicated team during the busy weekend rush. Enjoy the flexibility of a structured shift while working in one of the city's most iconic locations.
Why Join Us?
- Competitive pay ranging from $22.00 to $28.00 per hour.
- Health, dental, and vision insurance.
- Employee discount on hotel stays and dining.
- Opportunity for growth within a top-tier hospitality brand.
Responsibilities
- Oversee all front desk operations and check-in/check-out procedures during the weekend shift.
- Ensure high standards of guest satisfaction and handle all guest inquiries, complaints, and requests promptly and professionally.
- Manage the front office team, including scheduling, training, and performance feedback.
- Monitor and maintain the accuracy of all financial transactions and daily reports.
- Ensure compliance with all hotel policies, safety regulations, and brand standards.
- Coordinate with housekeeping and maintenance teams to address guest needs and facility issues efficiently.
- Handle emergency situations and escalations with composure and leadership.
Qualifications
- Minimum of 2 years of experience in hotel front desk operations or a related hospitality role.
- Previous supervisory or shift leadership experience is preferred.
- Strong interpersonal and communication skills, with a focus on customer service.
- Proficiency in hotel management software and POS systems.
- Ability to work flexible hours, including weekends and holidays.
- High school diploma or GED required; Associate's degree in Hospitality Management is a plus.
- CPR/First Aid certification preferred.