Job Description
Join our award-winning team at Oceanview Hospitality Group as a Front Desk Agent in the vibrant coastal city of Long Beach! We're seeking a charismatic professional to deliver exceptional guest experiences at our premium beachfront property. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of California's most dynamic hospitality markets. If you thrive in fast-paced environments and possess a passion for service, apply today to become the face of our luxury resort.
Responsibilities
- Seamlessly manage guest check-in/check-out processes using industry-leading hotel management systems
- Handle reservation modifications, cancellations, and room assignments with precision
- Resolve guest inquiries and complaints with empathy and efficiency
- Process payments, manage cash handling procedures, and maintain accurate financial records
- Coordinate with housekeeping, valet, and maintenance departments for optimal operations
- Execute upselling strategies to enhance guest experiences and revenue
- Maintain immaculate front desk appearance and professional ambiance
Qualifications
- Minimum 2 years of hotel front desk or high-end customer service experience
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak occupancy periods
- Valid California driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Bilingual proficiency (English/Spanish) strongly preferred
- Basic knowledge of local attractions and transportation options