Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel & Resort in vibrant Fort Worth! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while showcasing the city's rich culture. As the first point of contact, you'll embody our commitment to luxury service in this full-time role with competitive benefits, career growth opportunities, and a dynamic work environment.
Responsibilities
- Seamlessly manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries, modifications, and room assignments using Opera software
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments, maintain accurate billing records, and manage cash handling
- Coordinate with housekeeping and maintenance teams for room readiness
- Promote hotel amenities and local attractions to enhance guest experiences
- Collaborate with concierge team for personalized guest requests
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 2 years front desk or customer service experience in luxury hospitality
- Expertise in property management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with attention to detail
- Strong problem-solving abilities with guest-centric approach
- Flexible availability including weekends, evenings, and holidays
- Basic knowledge of Fort Worth attractions and transportation systems