Job Description
Grand Hospitality Group is seeking a dynamic Front Desk Agent to join our award-winning team in Houston, TX. As the first point of contact for our luxury hotel, you'll create memorable guest experiences through exceptional service. We provide comprehensive training and career advancement opportunities, making this perfect for motivated individuals starting their hospitality journey.
Our 24/7 operations require flexibility with shift work, including nights, weekends, and holidays. Enjoy competitive pay, free parking, and a supportive work environment in the heart of the Galleria district.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping, maintenance, and security teams
- Handle guest complaints with professionalism and problem-solving skills
- Maintain accurate records of guest information and transactions
- Process payments and manage cash drawer operations
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent (no experience required)
- Strong customer service orientation and communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and willingness to learn property management systems
- Flexibility to work various shifts including nights and weekends
- Professional appearance and positive attitude
- Reliability and punctuality essential
- Must pass background check and drug screening