Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent at Grand City Hotels! We're seeking charismatic professionals to create memorable guest experiences in the heart of Pennsylvania. This role offers flexible scheduling and opportunities for growth in the luxury hospitality sector. If you're passionate about service excellence and thrive in dynamic environments, apply today to become part of our dedicated hotel staff!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance departments for guest needs
- Perform nightly audits and generate daily reports
- Uphold brand standards through exceptional service delivery
- Maintain cleanliness and organization of front desk area
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency in property management systems (e.g., Opera, RoomKey)
- Ability to multitask in fast-paced environments
- Basic mathematical and cash handling skills
- Flexible availability including weekends and holidays
- Valid Pennsylvania driver's license (if required for errands)