Job Description
Join our award-winning team at Grand Hotel Philadelphia as a Front Desk Agent! We're seeking passionate, customer-focused individuals to create unforgettable experiences for our guests. No prior experience required – we provide comprehensive training to help you thrive in this dynamic hospitality role. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement within our luxury hotel chain.
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency (typing 30+ WPM preferred)
- Ability to work flexible shifts including nights, weekends, and holidays
- Customer service mindset with problem-solving abilities
- Must pass background check and drug screening
- Willingness to learn hospitality-specific systems and procedures