Job Description
Join our award-winning team at Grand Harbor Hotel in the heart of Long Beach! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. This is an immediate full-time opportunity with competitive pay, benefits, and career growth potential. Our luxury waterfront resort features stunning ocean views and attracts international visitors daily. If you're passionate about hospitality and thrive in fast-paced environments, apply now to become the face of our premier destination.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS system
- Handle reservation inquiries, modifications, and upselling opportunities
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments, manage cash drawer, and balance daily transactions
- Maintain accurate guest records and confidential information
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and multitasking abilities
- Valid California driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Ability to stand for extended periods and lift 25 lbs
- Professional appearance and positive attitude
- Bilingual (English/Spanish) preferred