Job Description
Join our dynamic hospitality team as a Weekend Front Desk Agent at the prestigious Grand Bay Hotel Oakland! We're seeking charismatic professionals to deliver exceptional guest experiences during high-traffic weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in Oakland's vibrant hospitality scene.
Responsibilities
- Manage check-in/check-out processes for weekend guests with efficiency and warmth
- Handle reservations, billing inquiries, and VIP requests
- Resolve guest concerns promptly using our property management system
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and security protocols
- Process payments and manage cash handling procedures
- Act as the hotel's brand ambassador during all guest interactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera property management system
- Exceptional communication and problem-solving skills
- Weekend availability (Saturday/Sunday shifts)
- Ability to multitask in fast-paced environments
- Basic knowledge of Oakland attractions and transportation
- Valid California driver's license preferred