Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group's flagship property in downtown Austin! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences and drive operational excellence. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within our expanding luxury brand.
As the first point of contact for our international clientele, you'll embody our commitment to personalized service while managing all front desk operations. Enjoy a vibrant work environment in Austin's thriving hospitality scene, where your skills will directly impact guest satisfaction and loyalty.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and guest requests using OPERA system
- Handle financial transactions including cash, credit, and third-party payments
- Resolve guest inquiries and service issues with prompt, solution-oriented approaches
- Coordinate with housekeeping, maintenance, and F&B teams for seamless operations
- Process guest feedback and implement service improvement initiatives
- Maintain accurate records of guest preferences and special requests
Qualifications
- Minimum 1 year front desk or high-touch customer service experience
- Proficiency with hotel management systems (OPERA preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak periods
- Strong attention to detail with financial transaction accuracy
- Basic knowledge of hospitality industry trends and local attractions
- Flexible availability including weekends, holidays, and overnight shifts