Job Description
Join our award-winning luxury hotel in the heart of Wichita! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences and ensure seamless operations. As the first point of contact, you'll embody our commitment to hospitality excellence while working in a dynamic environment with growth opportunities. Enjoy competitive benefits, professional development, and a supportive team culture.
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Manage reservations, room assignments, and special requests
- Handle billing inquiries and payment processing
- Coordinate with housekeeping and maintenance departments
- Resolve guest complaints with professionalism and empathy
- Upsell hotel amenities and services
- Maintain accurate guest records and confidential data
Qualifications
- 1+ years hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Kansas driver's license (if transporting guests)
- High school diploma or equivalent
- Basic knowledge of Wichita attractions and services
- First Aid/CPR certification preferred