Job Description
Join our award-winning team at the heart of Nashville's vibrant hospitality scene! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences at our flagship downtown property. This is your opportunity to launch or advance your career in luxury hospitality while immersing yourself in Music City's energy. We offer competitive pay, comprehensive benefits, and growth opportunities for dedicated team players. Apply now and become part of Nashville's premier hotel experience!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and security teams
- Resolve guest complaints and service requests promptly
- Process payments and maintain accurate financial records
- Operate hotel management systems (Opera, Cloudbeds)
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk or guest services experience
- Proficiency in PMS systems and Microsoft Office
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Tennessee hospitality certification preferred
- Basic knowledge of Nashville attractions and services
- High school diploma or equivalent required
- Valid Tennessee driver's license preferred