Job Description
Join our award-winning luxury hotel in the heart of Atlanta as we seek an exceptional Hotel Manager to lead our operations. At Grand Hospitality Group, we pride ourselves on delivering unparalleled guest experiences through innovative service and operational excellence. This pivotal role offers the opportunity to shape our brand's future while fostering a culture of hospitality excellence.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement strategic initiatives to enhance guest satisfaction and revenue growth
- Manage team performance through training, mentorship, and performance reviews
- Ensure compliance with brand standards, safety regulations, and sustainability practices
- Analyze financial metrics to optimize profitability through cost control and revenue management
- Build relationships with corporate clients and local tourism partners
- Resolve escalated guest inquiries and ensure service recovery protocols
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years progressive hotel management experience with luxury brands
- Proven track record in P&L management and revenue optimization
- Strong leadership skills with ability to inspire diverse teams
- Expertise in implementing guest experience enhancement programs
- Knowledge of Atlanta tourism market and local regulations
- Advanced proficiency in hotel management systems (Opera, etc.)
- Exceptional problem-solving and crisis management abilities