Job Description
Join our dynamic hospitality team at the Grand Plaza Hotel, where we create memorable experiences for guests in the heart of Manhattan. We're seeking enthusiastic individuals to kickstart their career in the vibrant hotel industry. Enjoy flexible shift schedules, comprehensive training, and opportunities for advancement. Perfect for students and career changers seeking hands-on experience in premium guest services.
Responsibilities
- Deliver exceptional guest service at the front desk and throughout guest interactions
- Manage check-in/check-out processes efficiently using hotel systems
- Handle guest inquiries, requests, and resolve concerns promptly
- Maintain accurate records of reservations and guest communications
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold cleanliness and safety standards in public areas
- Process payments and manage cash handling procedures
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy and comfort with reservation systems
- Attention to detail and problem-solving abilities
- Professional appearance and positive attitude
- Ability to stand for extended periods and lift up to 25 lbs