Job Description
Join our award-winning team at the Grand Manhattan Hotel, where luxury meets excellence. We're seeking a dynamic Front Desk Agent to be the first point of contact for our discerning guests. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career growth in the heart of NYC.
Our ideal candidate embodies professionalism, warmth, and attention to detail. You'll manage guest check-ins/out, handle reservations, and resolve inquiries with grace. With flexible shift schedules including nights, weekends, and holidays, you'll thrive in a fast-paced environment while delivering exceptional 5-star service.
Responsibilities
- Efficiently manage guest check-in/out procedures using our property management system
- Process reservations, modifications, and special requests with precision
- Handle guest inquiries and resolve complaints to ensure satisfaction
- Coordinate with housekeeping, valet, and other departments seamlessly
- Maintain accurate records of guest interactions and transactions
- Uphold hotel security protocols and emergency procedures
- Execute upselling opportunities for room upgrades and amenities
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid New York State hospitality certification preferred
- Fluency in English; additional languages (Spanish, Mandarin) highly valued
- Strong attention to detail and problem-solving abilities
- Professional appearance and polished demeanor