Job Description
Step into the heart of New Orleans hospitality at The French Quarter Grand Hotel. We're seeking a passionate Guest Experience Manager to elevate our luxury guest journey in the vibrant French Quarter. This pivotal role blends operational excellence with authentic Southern charm, ensuring every interaction reflects our commitment to unparalleled service. Join our award-winning team and shape memorable moments in America's most dynamic city.
Position includes comprehensive benefits package, hotel discounts, and professional development opportunities.
Responsibilities
- Deliver personalized guest experiences exceeding luxury brand standards
- Lead front desk operations including check-in/out, VIP coordination, and conflict resolution
- Train and mentor front desk agents on service excellence and local expertise
- Collaborate with housekeeping, concierge, and F&B teams for seamless guest journeys
- Implement guest feedback systems and drive continuous improvement initiatives
- Manage inventory for guest amenities and VIP welcome packages
- Overnight shift rotation required during peak seasons
Qualifications
- 3+ years luxury hotel front desk management experience
- Proven crisis management and problem-solving abilities
- Deep knowledge of New Orleans culture, attractions, and events
- Advanced PMS proficiency (Opera/Micros preferred)
- Exceptional communication in English; bilingual (Spanish/French) strongly preferred
- Valid Louisiana hospitality certification
- Ability to work flexible shifts including nights, weekends, and holidays
- BS/BA in Hospitality or related field required