Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Hotel Washington! We're seeking a dynamic customer service professional to create unforgettable experiences for our guests. This full-time role offers competitive pay, benefits, and growth opportunities in the heart of Illinois' thriving tourism industry. If you thrive in fast-paced environments and have a passion for exceptional service, we want to meet you!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservations, room assignments, and payment processing accurately
- Respond to guest inquiries and resolve issues with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain organized front desk area and ensure compliance with safety protocols
- Upsell hotel amenities and services to enhance guest experiences
- Assist with emergency procedures and security protocols as needed
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving abilities and attention to detail
- Basic math skills for cash handling and financial transactions