Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at the heart of Raleigh's vibrant downtown! We're seeking energetic, guest-focused professionals to create memorable experiences for travelers from New York and beyond. This shift-based role offers competitive pay, comprehensive benefits, and clear pathways to advancement in the luxury hospitality sector. If you thrive in fast-paced environments and excel at turning first impressions into lasting loyalty, apply today!
Responsibilities
- Check-in/check-out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries via phone, email, and in-person with exceptional service standards
- Process payments and manage billing discrepancies with attention to detail
- Coordinate with housekeeping and maintenance teams to resolve guest requests promptly
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean, organized front desk environment during all shifts
- Collaborate with cross-departmental teams during peak hours and events
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience, hospitality or retail background ideal
- Strong communication and multitasking skills in fast-paced settings
- Proficiency with reservation systems (e.g., Opera, Delphi) or willingness to learn
- Flexible availability including nights, weekends, and holidays
- Basic math skills for handling cash transactions
- Positive attitude and problem-solving mindset under pressure
- Valid NC driver's license may be required for shuttle services