Job Description
Join our dynamic hospitality team at Grand Hotel Portland as a Front Desk Agent! We're seeking a customer-focused professional to deliver exceptional guest experiences in the heart of downtown. This role offers competitive weekly pay and opportunities for career growth in Portland's thriving hospitality scene.
As the first point of contact, you'll manage check-in/check-out processes, handle reservations, and resolve guest inquiries with professionalism and warmth. Our ideal candidate thrives in fast-paced environments and takes pride in creating memorable stays.
We provide comprehensive training, flexible scheduling, and a supportive team culture. If you're passionate about service excellence and want immediate weekly pay, apply today to start your journey with us!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with accuracy
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments, maintain accurate financial records, and manage cash handling
- Coordinate with housekeeping and maintenance teams for special requests
- Provide local recommendations and assist with guest transportation needs
- Maintain a clean, organized front desk area at all times
Qualifications
- 1+ years of front desk or customer service experience in hospitality
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic math skills for financial transactions
- Flexible availability including weekends, nights, and holidays
- Valid Oregon driver's license (if providing transportation services)