Job Description
Join our award-winning waterfront hotel team in vibrant San Diego! As a Front Desk Agent, you'll be the first point of contact for guests seeking exceptional hospitality experiences. We offer competitive pay, comprehensive benefits, and a dynamic work environment with stunning harbor views. Perfect for service professionals seeking flexible shift schedules including nights, weekends, and holidays. Grow your career while enjoying San Diego's coastal lifestyle!
Responsibilities
- Deliver 5-star guest experiences through check-in/out procedures and concierge services
- Manage reservations, room assignments, and billing systems with precision
- Resolve guest inquiries and complaints with exceptional problem-solving skills
- Collaborate with housekeeping, maintenance, and valet teams seamlessly
- Maintain accurate logs and reports for daily operations
- Process payments and manage cash drawer responsibilities
- Uphold brand standards and safety protocols consistently
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency in Opera/PMS hotel management systems
- Exceptional communication and conflict resolution abilities
- Flexible availability to cover 24/7 rotating shifts (nights/weekends/holidays)
- Valid California driver's license preferred
- Basic knowledge of San Diego attractions and transportation
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required