Job Description
Join our award-winning luxury hotel in the heart of downtown Detroit! As a Front Desk Agent, you'll be the first point of contact for our distinguished guests, delivering exceptional service that reflects Detroit's vibrant energy and our commitment to excellence. This full-time role offers competitive compensation, growth opportunities, and a chance to be part of a world-class hospitality team in one of America's most dynamic cities.
Responsibilities
- Efficiently manage guest check-in/check-out processes while maintaining accurate records
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process reservations and room assignments using property management systems
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless operations
- Process payments and manage cash handling procedures
- Uphold brand standards through personalized guest experiences
- Assist with emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of customer service experience in hotel/hospitality
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic math and cash handling accuracy
- Flexibility to work evenings, weekends, and holidays
- Valid Michigan driver's license (if required for shuttle duties)