Job Description
Join Austin's premier luxury hospitality destination at The Grand Oaks Hotel! We're seeking a dynamic Guest Services Manager to lead our front-of-house operations and create unforgettable guest experiences in the heart of the Live Music Capital. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Oversee all front desk operations including check-in/check-out procedures and guest concierge services
- Train and mentor 10+ guest service team members on service excellence standards
- Resolve complex guest inquiries and complaints with proactive solutions
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Implement and monitor guest satisfaction metrics to enhance service quality
- Manage inventory for front office supplies and amenities
- Assist in developing seasonal promotions and packages for local tourism
Qualifications
- Bachelor's degree in Hospitality Management or equivalent experience
- 5+ years in luxury hotel guest services with 2+ years in leadership
- Proven expertise in Opera or similar property management systems
- Exceptional conflict resolution and multitasking abilities
- Deep knowledge of Austin tourism attractions and local partnerships
- ServSafe certification and CPR training preferred
- Ability to work flexible shifts including nights, weekends, and holidays