Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Hotel Front Desk Agents to join our downtown Indianapolis team. No prior experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, benefits, and a vibrant work environment in the heart of Indiana's capital.
As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service while managing check-ins, check-outs, and reservations. This full-time role offers growth opportunities within our expanding hotel chain.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and dining departments
- Market hotel amenities and services to enhance guest experience
- Maintain clean and organized front desk area
- Assist with group reservations and event coordination
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work flexible hours including nights/weekends
- Basic computer proficiency
- Customer service mindset with problem-solving abilities
- Attention to detail and accuracy in transactions
- Positive attitude and team-oriented approach
- Willingness to learn hotel operations and procedures