Job Description
Join our award-winning Seattle hospitality team as a Front Desk Agent and deliver exceptional guest experiences in the heart of downtown. We're seeking passionate professionals to provide seamless check-in/out services, manage reservations, and resolve guest inquiries with warmth and efficiency. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth within our luxury hotel chain. If you thrive in fast-paced environments and take pride in creating memorable stays, apply now!
Responsibilities
- Manage guest check-in/out procedures with accuracy and efficiency
- Process reservations and modify booking details using property management systems
- Address guest inquiries and resolve service concerns promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and handle cash transactions securely
- Perform nightly audits and maintain accurate guest records
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Flexible availability including weekends and holidays
- Basic knowledge of Seattle attractions and transportation