Job Description
Join our award-winning team at Grand Bay Hotel & Resort, Miami's premier luxury hospitality destination. We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our vibrant coastal setting. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive benefits, career growth opportunities, and work in an environment that celebrates diversity and innovation.
Responsibilities
- Manage seamless guest check-in/check-out procedures using Opera property management system
- Handle reservation modifications, cancellations, and room assignments with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash handling, and balance daily transactions
- Coordinate with housekeeping, concierge, and maintenance teams for flawless operations
- Provide local recommendations and personalized service to enhance guest stays
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency in Opera or similar property management systems
- Exceptional communication skills in English; Spanish fluency highly desirable
- Strong problem-solving abilities and conflict resolution expertise
- Valid Florida driver's license with clean driving record
- Ability to work flexible shifts including nights, weekends, and holidays
- Professional appearance and polished interpersonal demeanor