Job Description
Are you a hospitality professional with a passion for exceptional guest experiences? Join our award-winning team at the Grand Atlanta Hotel as a Front Desk Agent, where your warmth and efficiency create memorable stays for travelers from around the world. We're seeking dynamic individuals to thrive in our 24/7 environment, offering competitive pay and career growth opportunities.
Located in the vibrant heart of downtown Atlanta, our hotel blends Southern charm with modern luxury. As a Front Desk Agent, you'll be the face of our brand—handling check-ins, resolving guest inquiries with professionalism, and ensuring seamless operations across rotating shifts. If you excel in fast-paced settings and take pride in delivering stellar service, apply today to join Atlanta's premier hospitality team!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Process reservations, room assignments, and payment transactions accurately
- Respond to guest inquiries with solutions-focused communication
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle emergency situations calmly and per hotel protocols
- Maintain detailed logs of guest interactions and special requests
- Upsell hotel amenities and local attractions to enhance guest experience
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with PMS systems (e.g., Opera, Amadeus)
- Exceptional multitasking and problem-solving abilities
- Flexible availability for rotating shifts (days, nights, weekends, holidays)
- Strong attention to detail and cash-handling accuracy
- Positive attitude and crisis management skills