Job Description
Join our award-winning team at Oakland Manor Hotel, where luxury meets small-town charm! We're seeking a dedicated Full-Time Front Desk Agent to deliver exceptional guest experiences in our boutique property. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of Pennsylvania's scenic Oakland region. Apply today to become part of our hospitality family!
Responsibilities
- Manage guest check-ins/checkouts efficiently using PMS systems
- Handle reservation inquiries and modify bookings with precision
- Resolve guest complaints promptly and maintain high satisfaction scores
- Process payments and manage billing discrepancies accurately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Perform daily audits of cash registers and financial transactions
- Maintain strict confidentiality of guest data and property information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Flexible availability to cover day/night/weekend shifts
- Valid Pennsylvania driver's license (for occasional errands)
- High school diploma or equivalent required
- Ability to stand for extended periods and lift 25 lbs