Job Description
Join our award-winning luxury hotel team as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in the heart of Sacramento. This pivotal role combines hospitality excellence with operational precision in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our renowned hotel group. Apply today and become part of Sacramento's premier hospitality destination!
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth
- Handle reservations, inquiries, and guest requests via phone/email
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest issues promptly and professionally
- Operate PMS systems (Opera, Fidelio) efficiently
- Uphold brand standards and safety protocols
- Assist with VIP arrivals and special events
Qualifications
- 2+ years hotel front desk experience required
- Proficiency in PMS systems and Microsoft Office
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid California driver's license preferred
- Flexible availability including nights/weekends
- Basic first aid/CPR certification a plus
- Fluency in English; Spanish beneficial