Job Description
Join our award-winning luxury hotel in the heart of Charlotte's vibrant Uptown district! We're seeking an experienced Hotel Manager to lead our exceptional team and deliver unparalleled guest experiences. As a key leader in our 250-room property, you'll drive operational excellence, revenue growth, and team development in a dynamic hospitality environment.
Our ideal candidate brings 5+ years in luxury hotel management, proven leadership skills, and a passion for creating memorable stays. Enjoy competitive benefits, career advancement opportunities, and the chance to shape the future of hospitality in North Carolina's premier city.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement strategic revenue management initiatives
- Lead, mentor, and train a diverse team of hospitality professionals
- Ensure exceptional guest satisfaction through personalized service standards
- Manage budgets, financial performance, and cost control measures
- Coordinate with departments to resolve guest issues and service gaps
- Execute marketing and partnership strategies to drive occupancy and revenue
- Maintain compliance with brand standards and local regulations
Qualifications
- Bachelor's degree in Hospitality Management or related field required
- 5+ years progressive hotel management experience in luxury properties
- Proven track record in P&L management and revenue optimization
- Strong leadership skills with team development expertise
- Exceptional problem-solving and conflict resolution abilities
- Knowledge of Opera/PMS and hospitality technology systems
- Valid North Carolina Food Protection Manager certification preferred
- Ability to work flexible schedules including nights, weekends, and holidays