Job Description
Join our award-winning team at Grand Plaza Hotel and become the first smile our guests see! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. This role combines hospitality excellence with operational efficiency in a luxury downtown setting. If you thrive in fast-paced environments and possess a passion for service, apply today to start your rewarding career in hospitality.
Responsibilities
- Check-in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and special requests
- Handle guest inquiries and resolve complaints with empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through exceptional service delivery
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- Basic computer literacy and typing proficiency
- Positive attitude and problem-solving mindset