Job Description
Join our award-winning downtown Denver team as a Hospitality Associate at Grand Plaza Hotel! We're seeking energetic, guest-focused individuals to create memorable experiences for travelers from around the world. This entry-level position offers comprehensive training, career advancement opportunities, and a dynamic work environment in Colorado's vibrant hospitality scene. Perfect for career changers and recent graduates looking to grow in the luxury hotel industry.
Responsibilities
- Deliver exceptional guest service at check-in, check-out, and throughout the guest journey
- Manage reservations and room assignments using our property management system
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet teams
- Resolve guest inquiries and concerns with professionalism
- Uphold brand standards through meticulous attention to detail
- Participate in daily pre-shift briefings and training sessions
Qualifications
- High school diploma or equivalent (hospitality coursework preferred)
- Previous customer service experience strongly preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with willingness to learn proprietary systems
- Valid driver's license and clean driving record (for valet duties)
- Ability to stand/walk for extended periods and lift up to 30 lbs
- Must pass background check and drug screening