Job Description
Join our award-winning hospitality team at the Omaha Grand Hotel, where exceptional guest experiences begin at the front desk. We're seeking a dynamic Weekend Front Desk Agent to serve as the first point of contact for our discerning guests during high-demand Saturday and Sunday shifts. This role combines customer service excellence with operational precision in a fast-paced environment. If you thrive in a setting where attention to detail meets genuine warmth, and you're ready to contribute to Omaha's premier hospitality destination, we encourage you to apply.
Responsibilities
- Check in/out guests efficiently using hotel management software while maintaining accurate reservation records
- Process payments, manage billing discrepancies, and handle cash/credit transactions securely
- Coordinate with housekeeping, maintenance, and valet teams to resolve guest requests promptly
- Utilize yield management principles to maximize room occupancy and upsell premium amenities
- Manage VIP arrivals, special event logistics, and group check-ins with precision
- Maintain a clean, organized lobby environment and ensure compliance with brand standards
- Act as emergency contact during shifts, responding to incidents with calm professionalism
Qualifications
- Minimum 1 year hospitality or customer service experience in a front desk or similar role
- Proficiency in Opera, Cloudbeds, or equivalent property management systems
- Exceptional communication skills with fluency in English (bilingual Spanish preferred)
- Ability to work independently while collaborating with cross-functional teams
- Strong problem-solving skills with attention to financial accuracy and detail
- Flexible schedule availability including weekends, holidays, and overnight shifts
- Valid Nebraska driver's license and clean driving record for valet parking duties