Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Tampa Hotel! We're seeking enthusiastic individuals to deliver exceptional guest experiences while kickstarting their careers in luxury hospitality. This entry-level position offers comprehensive training, growth opportunities, and a vibrant work environment in Tampa's premier downtown district. Perfect for recent graduates or career changers passionate about service excellence!
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservations, room assignments, and billing operations
- Resolve guest inquiries and concerns with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through attentive service and attention to detail
Qualifications
- High school diploma or equivalent; hospitality coursework preferred
- Strong communication and interpersonal skills
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Ability to multitask in a fast-paced environment
- Basic knowledge of Tampa attractions and transportation
- Flexibility to work evenings, weekends, and holidays
- Positive attitude with a commitment to guest satisfaction