Job Description
Join Boston's premier luxury hospitality destination! The Liberty Hotel is urgently seeking passionate individuals to elevate our guest experience. As a Front Desk Agent, you'll be the face of our historic landmark hotel, delivering exceptional service to discerning travelers. Enjoy competitive benefits, career growth opportunities, and work in an award-winning environment. Apply today and become part of our dynamic team!
Responsibilities
- Seamlessly manage guest check-in/check-out processes with precision
- Resolve guest inquiries and concerns with exceptional problem-solving skills
- Upsell premium hotel services and amenities to maximize revenue
- Coordinate with housekeeping and maintenance teams for flawless operations
- Maintain accurate reservation systems and financial transactions
- Execute emergency procedures with calm professionalism
- Collaborate with concierge team to enhance guest experiences
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proven expertise in Opera/PMS property management systems
- Exceptional communication and conflict resolution abilities
- Ability to multitask in high-pressure environments
- Valid Massachusetts Food Handler's preferred
- Fluency in English; Spanish proficiency highly valued
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required