Job Description
Join our award-winning team at Grand Nashville Hotel as a Front Desk Agent and become the heart of our guest experience! We're urgently seeking charismatic individuals to deliver exceptional service in Music City's vibrant hospitality scene. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a luxury environment where every interaction matters.
Responsibilities
- Check in/out guests efficiently with warm hospitality and accuracy
- Manage reservations, room assignments, and billing inquiries
- Handle guest concerns with prompt solutions and personalized service
- Process payments and maintain financial transaction records
- Collaborate with housekeeping, maintenance, and security teams
- Utilize hotel management systems (Opera, PMS) effectively
- Provide local recommendations to enhance guest experiences
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management software (Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid driver's license preferred
- Basic knowledge of Nashville tourism assets
- Positive attitude and teamwork mindset